Advances in technologies such as cloud computing, artificial intelligence and machine learning are radically reshaping winners and losers across the service sector in both developed and emerging markets – and at an even faster pace after the Covid-19 pandemic. To understand the investment implications of this next revolution in services, PGIM has drawn on the insights of more than 70 investment professionals across their fixed income, equity, real estate, private credit, and alternatives managers – as well as leading academics, technologists, industry analysts and venture investors.